Terms & Conditions

Consultation: Your first online consultation with our head designer is free of charge. This consultation is important to understand your needs and preferences, and to design the perfect bespoke bridal gown for you.

Deposit: If you miss your first consultation appointment, we will charge a deposit of £120 to rebook another appointment with our head designer. This deposit will be non-refundable if you miss the second appointment as well.

Payment: Once the design of your bespoke bridal gown has been finalized, we will require a 50% non refundable deposit of the total cost to proceed with the production. The remaining balance will be due at a scheduled date before completion of the gown. Please note that to protect the integrity of our designs we only issue sketches after the deposit is made. We work with our brides to finalize the perfect gown.

Alterations: Any alterations needed after the completion of the gown will be subject to additional charges. These charges will depend on the nature and extent of the alterations required.

Delivery: We will provide an estimated delivery date for your bespoke bridal gown, but we cannot be held responsible for any delays beyond our control such as shipping or customs delays. We will keep you informed of any delays and work to resolve them as soon as possible.

Cancellations: If you cancel your order before the completion of the gown, the 50 % deposit will remain non-refundable. If you cancel during or after the completion of the gown, you will be responsible for the full cost of the gown.

Ownership: The bespoke bridal gown will become your property once the full payment has been received and the gown has been delivered to you.

By booking an appointment with our head designer, you agree to the terms and conditions mentioned above.

Please let us know if you have any questions or concerns regarding these terms and conditions.